We provide inbound call center setup and integration with Customer Relation Management software (CRM). Major functionalities include:

• CTI Pop Up based on Caller ID
• DIDs Mapping (International Numbers)
• IVRs and Voice Mail.

We provide outbound call center setup services. Major functionalities include:

• Predictive dialing
• Call Recordings and Logs
• Wall board showing the status of all calls and agents.

We provide Network Operations services to different clients. We have skilled team to work over different VoIP products and Soft Switches. These outsourced services includes trouble shooting of H.323 and SIP Calls. Currently we are working with IXC Soft Switch and Quintum Gateways and can train our team over any VoIP products.

We provide routes testing services to calling card companies. It includes identification and blocking of non working routes and routes with false billing. We have developed an Auto Dialing software which can dial thousands of numbers to check False billing and Non working routes.

We provide complete billing solution for calling Cards retailers based on open source technologies. Major feature categories include:

• IVR Features:
  • Multi-Language support - Give a menu for language choices
  • Play balance with multi currency support
  • Top-up account via IVR menu.
• Billing Management & Reporting:
  • Check the Customers balance, see Refills and payable and received payment.
  • Browse online payments made by Pay Pal, Authorize.net and Moneybooker.
  • Reporting statistics: CDRs, Maximum Concurrent calls, Graphing and Profit Margin analysis.
  • LCR(Least cost routing) & LCD (Least Cost Dialing) management.
• DID Sales
  • Manage your DIDs and sell them to your customer for monthly usage.
  • Customer can reserve DIDs for themselves and configure a Follow-me to redirect the calls over the PSTN by VoIP.

We have expertise of Asterisk Open Source Telephony Platform and can provide following services:

• Customized Development
• Installation, Configuration and Deployment
• Asterisk Integration with CRMs and other software.